Terms of service

1. Who we are

Vuvo Errands is a service of Vuvo Group, Nairobi, Kenya. The legal entity that contracts with you will be named here once registration is complete.

2. What we do

We arrange for a named Vuvo runner to carry out errands you book: shopping, queues and government visits, verification visits, deliveries and assistance by the hour. Each booking shows what is included, the fixed price and the time window before you pay.

3. Prices and payment

The price shown at checkout is the price you pay, in Kenya shillings, including any tax that applies. Pay by M-Pesa or card through the platform. Our runners do not take cash from customers. Where a booking includes a government fee or the cost of goods, it is shown as a separate amount in the quote.

4. Booking, changes and cancellation

You can cancel free of charge until a runner has confirmed your booking. After that, a cancellation fee shown at the time of booking may apply. To change a booking, contact us on WhatsApp or email.

5. What we will not carry or buy

For safety and legal reasons our runners do not handle:

• cash on your behalf, cheques or bank cards
• medicines that need a prescription, controlled substances, alcohol for or tobacco to minors
• weapons or anything illegal
• perishables that need more than a short trip, or live animals
• anything the runner cannot see and check, or believes is unsafe

We may decline or cancel a booking that falls into these categories and refund you in full.

6. Proof of work

We aim to provide photo or receipt proof for each errand, as listed in your booking. If we cannot show the required proof, you do not pay for that part of the service.

7. Guarantee

Our on-time and verified-purchase commitments are set out in our Refunds page. They apply to errands completed through the platform and exclude delays caused by you, third parties we cannot control, or events outside our control.

8. Your responsibilities

Give accurate details, be reachable on the number you provide, make documents and items available as agreed, and treat our runners with respect. We may stop a booking where a runner is at risk.

9. Limits of our liability

Nothing here limits liability that cannot be limited by law. Subject to that, our liability for a booking is limited to the amount stated in the cover cap for the item or service concerned, shown at booking, and we are not liable for indirect or consequential loss. The final wording and cap are for counsel to settle.

10. Your data

We handle personal data as set out in our Privacy notice, under the Data Protection Act, 2019.

11. Disputes and governing law

Contact us first so we can put it right. These terms are governed by the laws of Kenya and the courts of Kenya have jurisdiction, unless the law gives you other rights.

12. Changes

We may update these terms. The version in force when you book applies to that booking.